Advice Services During Lockdown
Monday 4th May 2020
During this difficult period, advice services have never been more important. Here is an update about how local people can continue to access vital advice and information during this lockdown period.
By Phone
We have expanded our phone services and details of how and when people can contact us for help are set out in the table below.
|
Advice Agency |
Topic(s) |
Telephone Number |
When? |
|
Creation Trust benefit worker - For Aylesbury Estate Residents Only |
Benefits, housing, debt |
02077038923 |
You can call anytime and leave a message, someone will get back to you with 48 hours. |
|
Citizens Advice Southwark Adviceline |
All topics – i.e. Benefits, Debt, Housing, Employment, Immigration |
Public number 0344 499 4134 |
08.00 to 18.00 Mon, Weds, Thurs & Fri 08.00 to 19.00 Tues |
|
Citizens Advice Southwark Universal Credit Help to Claim service |
Universal Credit |
0800 144 8444 |
09.00 to 17.00 Mon to Fri |
|
Southwark Law Centre |
Housing |
020 7732 2008 |
09.30 to 13.00 Mon to Fri 14.00 to 17.30 Mon to Fri |
|
Southwark Law Centre |
Benefits |
020 7732 2008 |
09.30 to 13.00 Tues & Weds 14.00 to 17.30 Tues & Weds |
|
Migrant Legal Action |
Immigration |
0203 150 1470
|
14.00 to 16.00 Mon to Fri |
|
Cambridge House Law Centre |
Housing, Discrimination, Benefits |
By email - lawcentre@ch1889.org
|
09.00 to 17.00 Mon to Fri |
In addition, Southwark Law Centre continues to provide second tier advice for other agencies on 020 7732 2008 - Mon to Fri 09.30 to 13.00 and 14.00 to 17.30.
Online
- All Citizens Advice Southwark public services can be accessed by email through their website - https://www.citizensadvicesouthwark.org.uk
- Agencies can also make client referrals through the website - https://www.citizensadvicesouthwark.org.uk/advice/generalist-agency-referral/
- Online information on benefits, debt, housing, employment, immigration, consumer, family, discrimination and health, can be accessed through the Citizens Advice Southwark website - www.citizensadvicesouthwark.org.uk
- Citizens Advice web chat service is also available for help: https://www.citizensadvice.org.uk/about-us/contact-us/contact-us/web-chat-service/
Face to face
There are currently no face to face drop in sessions operating in Southwark. Please do not attend any of our offices unless you have an appointment.
We will all continue to help all clients with existing cases, and we are providing people in this situation with information about how to contact their caseworker.
Where there is an emergency we will do our best to make arrangements for a face to face appointment.
We want to reassure people that we are still here to help you, and that we are continuing to work hard to help you in the best way we possibly can in the current circumstances. We will continue to review official guidance and will provide further updates as and when circumstances change.
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