Advice Services During Lockdown

Monday 4th May 2020

During this difficult period, advice services have never been more important. Here is an update about how local people can continue to access vital advice and information during this lockdown period.

By Phone 


We have expanded our phone services and details of how and when people can contact us for help are set out in the table below.


Advice Agency


Telephone Number


Creation Trust benefit worker - For Aylesbury Estate Residents Only

 Benefits, housing, debt


 You can call anytime and leave a message, someone will get back to you with 48 hours.

Citizens Advice Southwark Adviceline

All topics – i.e. Benefits, Debt, Housing, Employment, Immigration

Public number

0344 499 4134

08.00 to 18.00 Mon, Weds, Thurs & Fri

08.00 to 19.00 Tues

Citizens Advice Southwark Universal Credit Help to Claim service

Universal Credit

0800 144 8444

09.00 to 17.00  Mon to Fri

Southwark Law Centre


020 7732 2008

09.30 to 13.00 Mon to Fri

14.00 to 17.30 Mon to Fri

Southwark Law Centre


020 7732 2008

09.30 to 13.00 Tues & Weds

14.00 to 17.30 Tues & Weds

Migrant Legal Action


0203 150 1470


14.00 to 16.00 Mon to Fri

Cambridge House Law Centre

Housing, Discrimination, Benefits

By email -


09.00 to 17.00 Mon to Fri


In addition, Southwark Law Centre continues to provide second tier advice for other agencies on 020 7732 2008 - Mon to Fri 09.30 to 13.00 and 14.00 to 17.30.






Face to face


There are currently no face to face drop in sessions operating in Southwark. Please do not attend any of our offices unless you have an appointment.


We will all continue to help all clients with existing cases, and we are providing people in this situation with information about how to contact their caseworker.


Where there is an emergency we will do our best to make arrangements for a face to face appointment.


We want to reassure people that we are still here to help you, and that we are continuing to work hard to help you in the best way we possibly can in the current circumstances. We will continue to review official guidance and will provide further updates as and when circumstances change.